Ordering
What do I need to place an order with Super Eye Spex ?
How do I obtain my prescription?
How can you charge such low prices?

Lenses
What are the lenses made of?
Do you sell prescription sunglasses and other tinted lenses?
What about lens coatings and tints?
Do you sell bifocal lenses?
What is the segment shape of bifocal lenses?
What about varifocal/progressive lenses?

Delivery
How long will my glasses take?

Your prescription
"Near", "intermediate" or "distance" prescription?
Can I use my contact lens prescription for ordering glasses with you?
What is my Pupilary distance (PD), and how do I obtain it?
I don't understand what my prescription says

Support
What if I entered some information incorrectly?
What if my frames need adjustment after I receive them?
What is your guarantee policy?

Payment
I am covered by my company or government insurance plan, do you accept that?
What are the Postage and Packaging costs?
What are the available methods of payment?
Is the Payment page Secure?

Other
Can I just order frames/lenses with no prescription in them?
Can you read my prescription off my existing glasses?
Can you re-glaze my existing frames?
Can I inspect the frames before purchase?
What do the Frame Measurements mean?

Ordering
What do I need to place an order with Super Eye Spex?
All you need to order with us is your prescription. We do vision test for just $39.99 saving you over $40. Your optician must, by law, provide you with a copy of your prescription, and shouldn't insist or imply that you need to buy your glasses from his own store. Have your eyes tested, bring us the prescription, and save! top

How do I obtain my prescription?
You can book an appointment for your vision test over the phone at (905) 624- 9461, come into our ofice and get your vision test for just $39.99 instead of $80 they charge in most stores. You can only get your eyes exams at your local optician. Your local optician is obliged under law to give you a clear, legible copy of your prescription following your eye test and you should not feel under pressure to purchase a pair of glasses from that particular store.top

How can you charge such low prices?
Our business passes its cost saving methods to you, the customer. We can charge $60 for a complete pair of glasses because we do not have to finance expensive store properties and expensive sight-testing equipment. We do not offer advice about optical issues, we simply construct glasses to the details of the prescription you give to us. top

Lenses
What are the lenses made of?
We use lightweight CR39 plastic lenses for most of our glasses. For our 'thin' lenses, we use 1.6 high-index lenses. We do not offer glass lenses, but we offer a free anti-scratch coating on all our lenses. top

Do you sell prescription sunglasses and other tinted lenses?
Yes. We have a variety of colours of tints (with standard 15-20% light transmission); or glasses can be made with the "transition" photosensitive feature. This type of lens is clear in normal lighting conditions, but tints itself under sunlight and includes a 100% UV filter. These options can be specified when ordering (on the product customisation page).top

What about lens coatings and tints?
We offer a number of different lens coatings and tints (£15 extra):

• Sunglasses tint ($30 extra)
• Anti-reflective coating ($40 extra)
• UV 400 protective coating ($60 extra)
• Scratch resistant coating (FREE) top

Do you sell bifocal lenses?
We are proud to offer single vision and bifocal lenses (with and without a line also knows as progressive lenses). Bifocal lenses are an additional $80 and single vision comes FREE. We only recommend bifocal lens to those people whose optician has recommended them.top

What is the segment shape of bifocal lenses?
As standard we use D28 bifocal lenses. These are 28mm wide "D" shaped segments that are positioned vertically 3mm below the centre of the lens and horizontally are centred on your pupillary distance. If you would like them to be positioned further up or down (higher or lower) then do state on your order or contact our customer service at 905-624-9461 to discuss. We can also make up D35 bifocal lenses which at 35mm are slightly wider, and executive bifocals that stretch across the whole width of the lens. If you would prefer either of these options then do contact us at 905-624-9461 for an individual quote.top

What about progressive lenses?
Yes we do have progressive lenses. Our progressive lenses goes for just $120 saving you up to $300 off retail price..top

Delivery
How long will my glasses take?
Your order will be given immediate attention and processed on the same day.

Glasses are sent via standard Mail Canada post, and the packages we use fit through most letter boxes. You do not have to be at home to receive your glasses.

Our terms state delivery can be up to 28 business days. However it is usually within 7 business days, subject to the complexity of the prescription and coatings. We try not to rush in designing our glasses, in order for us to meet the requirement of our customer's prescription and also to minimise any complains.top

Your prescription
"Near", "intermediate" or "distance" prescription?
If your prescription contains different measurements for near, distance or intermediate categories, follow the following advice:
Enter measurements for all categories if you are ordering bifocal lenses.
For single vision lenses, choose the "near" line if your glasses are needed for reading or close up work. Choose the "distance" line if your glasses are required for seeing objects far away. Choose the "intermediate" line if your glasses are required for music or VDU (Visual Display Unit). If you need advice about which line is the most appropriate, please ask your optician at the time of the eye test. top

Can I use my contact lens prescription for ordering glasses with you?
While your contact lens and eyeglasses prescriptions may seem the same, they usually have differences. You must have your eyes tested and a prescription issued for use with spectacles, which is less than 2 years old, before ordering with Super Eye Spex. top

What is my Pupilary distance (PD), and how do I obtain it?
PD is the distance from the centre of the pupil (black spot) in one eye to the centre of the pupil in the other eye. This measurement improves the positioning of your lenses within the frame you have chosen. It can be provided in minutes by your optician or doctor, and so we recommend that you ask for it when you have your eyes tested. Alternatively, you may also choose to use an average PD, which is provided for you by our dispensing opticians on the order form.top

I don't understand what my prescription says
You can send in your prescription and we will try to understand it. However, it is likely that we will ask you to clarify the details on it with your optician if we cannot read it ourselves. Opticians should give you a clear, legible copy of your prescription to take away.top

Support
What if I entered some information incorrectly?
Immediately call or send an email alerting us, because we process orders very rapidly. For this reason we ask you to please double-check your prescription and shipping information prior to submitting your order. Once you've placed your order you are given the option of printing it off, we recommend you do this for future reference.top

What if my frames need adjustment after I receive them?
If you need a minor adjustment, most optical stores will do it for a small fee.top

What is your guarantee policy?
We offer you a 14-day, unconditional, money-back guarantee. Should you decide that your new glasses aren't right for you, we'll give you a refund or exchange them for another pair of the same value. We'll ask no questions, just put them in the post and we'll sort it out for you.

When does the 14 day period start?
We will stamp your invoice with a date when we put it in the post. The 14 day period will start from this date.

What about refunds for postage and packing?
We do not offer refunds for postage and packing costs.

Can I exchange my glasses for a higher priced pair?
Absolutely. But we will charge you for the difference in cost.

Payment
I am covered by my company or government insurance plan, do you accept that??
We do accept customer covered by insuance benefits. We provide you a receipt signed by one of our quailified opticians, which you will then present to your insurance company in order to claim the money back.
top

What are the Postage and Packaging costs?
We charge a standard fee of $9.99 for all postage and packaging. Glasses are sent 1st Class via canada post standard Mail packetpost and usually takes 3 working days. Our glasses' packages fit through most letterboxes, and you do not have to be in to receive them when they arrive.top

What are the available methods of payment?
We accept all major credit/debit cards, personal cheques, postal orders.top

Is the Payment page Secure?
Our payment system uses PayPal secure on-line credit card payment service which is secured with 128bit SSL. PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

PayPal has quickly become a global leader in online payment solutions with more than 164 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site. All customers information are protected and secure with paypal.

You do not need to have an account with paypal in order to make a payment for the products you purchased from SuperEyeSpex.top

Other
Can I just order frames/lenses with no prescription in them?
Yes! Just specify in the prescription form that you require no lens.top

Can you read my prescription off my existing glasses?
Provided that your original prescription for those glasses is less than 2 years old, you may send in your glasses with a completed mail order form for us to read the prescription from them. There is an additional charge for this service of $20. We will return your glasses to you following taking a reading from them.top

Can you re-glaze my existing frames?
No - unfortunately we do not currently re-glaze existing frames.top

Can I inspect the frames before purchase?
Yes - we understand that glasses are a personal choice and therefore we are very happy to offer our customers a trial online service also known as virtual mirror. You can also come into our show room at 2810 Matheson Blvd East, Suite 134, Mississauga, Ontario, L4W 4X7 to try the frames on. Make sure you call us at (905) 624- 9461 tell us the frame you would like to try on, so we could have them ready for you when you come into our office.top

What do the Frame Measurements mean?
The easiest way to get the right frame size is to get the dimensions from a comfortable pair of glasses you already have.

On one of the legs you will usually find (with the aid of a magnifying glass) three measurements, the first two separated by a rectangle.

The Lens Diameter is a matter of choice, but the other two determine the fit.
They do not need to be exact, but the closer they are to your existing pair, the more likely your new glasses are to be a comfortable fit.top

SuperEyeSpex.ca, why pay more to see better?